Support Programs

Your business relies on how effectively your technology performs and supports your daily operations. Ensuring that your business-critical technology investments are prioritized, deployed, and managed effectively are challenges that require dedicated focus and technical expertise. iCorps’ Encompass program is a proactive, fixed-cost IT services model that is ideal for small and mid-sized businesses.

Proactive Services with a Predictable Spend

Backed by our 17 years of IT experience, iCorps’ Encompass keeps IT spending under control with predictable and balanced spending, and delivers proactive IT services that keep your technology – and your business – performing with fewer emergencies and increased efficiency. Encompass offers an effective blend of onsite and remote services:

  • Unlimited help desk
  • Onsite scheduled maintenance visits
  • 24x7 monitoring
  • IT leadership and advisory services
  • Account management
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All-encompassing

Behind the program, of course, are our consultants, who offer a deep bank of knowledge, experience, and skills across a broad range of disciplines. In addition, Encompass delivers a number of benefits that keep your technology moving forward:

  • Our distinctive shadow program assures – at no extra charge to you – that multiple consultants are familiar with your environment to provide consistent service delivery and coverage.
  • Senior-level technical and business consultants guide you and help you navigate the tide of current and emerging technologies – such as the cloud – to determine which technologies are right for your business, today and tomorrow.
  • A dedicated team delivers on the power of integrated procurement – with seamless, affordable upgrades and renewals.
  • And, Encompass is built to be scalable – we can add coverage and specialized skills for projects, or expand or increase service frequency to support your growing business.

Customized based on your specific requirements, Encompass considers the full spectrum of IT services and applies the right combination of services, planning, guidance, and expertise to keep your systems — and your business — running at peak performance.

“iCorps' managed care services continue to meet all of our IT needs in both our Boston and New York offices. When we needed IT services for one of our companies, entrusting the project and support to iCorps never required a scond thought."

– Rebecca Cooke, ArcLight Capital Holdings, LLC